Charity Review

  • Issued: June 2020
  • Expires: June 2022

The Compassionate Friends

Standards Not Met

  • 11
  • 16
  • 17

877-969-0010

1000 Jorie Boulevard, Suite 140
Oak Brook, IL 60523

http://www.compassionatefriends.org

877-969-0010

1000 Jorie Boulevard, Suite 140 Oak Brook, IL 60523

http://www.compassionatefriends.org

Standards Not Met

  • 11
  • 16
  • 17

Standards For Charity Accountability

Governance

  1. Board Oversight

    Standard 1 (Oversight of Operations and Staff)

    Description
    Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

    The BBB is unable to verify if this organization meets this standard.

  2. Board Size

    Standard 2 (Number of Board Members)

    Description
    Soliciting organizations shall have a board of directors with a minimum of five voting members.

    The organization meets this standard.

  3. Board Meetings

    Standard 3 (Frequency and Attendance of Board Meetings)

    Description
    An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

    The BBB is unable to verify if this organization meets this standard.

  4. Board Compensation

    Standard 4 (Compensated Board Members)

    Description
    Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

    The organization meets this standard.

  5. Conflict of Interest

    Standard 5 (Conflict of Interest)

    Description
    No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.

    The organization meets this standard.

Measuring Effectiveness

  1. Effectiveness Policy

    Standard 6 (Board Policy on Effectiveness)

    Description
    Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

    The BBB is unable to verify if this organization meets this standard.

  2. Effectiveness Report

    Standard 7 (Board Approval of Written Report on Effectiveness)

    Description
    Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

    The BBB is unable to verify if this organization meets this standard.

Finances

  1. Program Expenses

    Standard 8 (Program Service Expense Ratio)

    Description
    Spend at least 65% of its total expenses on program activities.

    The organization meets this standard.

  2. Fundraising Expenses

    Standard 9 (Fund Raising Expense Ratio)

    Description
    Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

    The organization meets this standard.

  3. Accumulating Funds

    Standard 10 (Ending Net Assets)

    Description
    Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.

    The organization meets this standard.

  4. Audit Report

    Standard 11 (Financial Statements)

    Description
    Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $500,000, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $500,000, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.

    TCF does not meet this Standard because:

    • Although the organization's 2018 IRS Form 990 reported $993,146 in revenue, it states it does not have financial statements reviewed by a certified public accountant (CPA). A review is an accounting service providing some assurance to interested parties as to the reliability of financial data without the CPA conducting an examination in accordance with Generally Accepted Auditing Standards (GAAS).
  5. Detailed Expense Breakdown

    Standard 12 (Detailed Functional Breakdown of Expenses)

    Description
    Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.

    The organization meets this standard.

  6. Accurate Expense Reporting

    Standard 13 (Accuracy of Expenses in Financial Statements)

    Description
    Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

    The BBB is unable to verify if this organization meets this standard.

  7. Budget Plan

    Standard 14 (Budget)

    Description
    Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

    The BBB is unable to verify if this organization meets this standard.

Fundraising & Info

  1. Truthful Materials

    Standard 15 (Misleading Appeals)

    Description
    Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.

    The organization meets this standard.

  2. Annual Report

    Standard 16 (Annual Report)

    Description
    Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

    TCF does not meet this Standard because:

    • The organization states it does not have an annual report covering activities conducted in 2018.
  3. Website Disclosures

    Standard 17 (Web Site Disclosures)

    Description
    Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

    TCF does not meet this Standard because the organization's website, compassionatefriends.org, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:

    • A summary of 2018 accomplishments.
    • 2018 financial information.
    • Electronic access to the organization's 2018 IRS Form 990.
  4. Donor Privacy

    Standard 18 (Privacy for Written Appeals & Internet Privacy)

    Description
    Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

    The organization meets this standard.

  5. Cause Marketing Disclosures

    Standard 19 (Cause Related Marketing)

    Description
    Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).

    The organization meets this standard.

  6. Complaints

    Standard 20 (Complaints)

    Description
    Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues.

    The organization meets this standard.

Conclusion

The Compassionate Friends does not meet the following 3 Standards for Charity Accountability:

Standard 11 (Financial Statements)
Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $500,000, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $500,000, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.

TCF does not meet this Standard because:

  • Although the organization's 2018 IRS Form 990 reported $993,146 in revenue, it states it does not have financial statements reviewed by a certified public accountant (CPA). A review is an accounting service providing some assurance to interested parties as to the reliability of financial data without the CPA conducting an examination in accordance with Generally Accepted Auditing Standards (GAAS).

Standard 16 (Annual Report)
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

TCF does not meet this Standard because:

  • The organization states it does not have an annual report covering activities conducted in 2018.

Standard 17 (Web Site Disclosures)
Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

TCF does not meet this Standard because the organization's website, compassionatefriends.org, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:

  • A summary of 2018 accomplishments.
  • 2018 financial information.
  • Electronic access to the organization's 2018 IRS Form 990.

The BBB Wise Giving Alliance requested but did not receive complete information from the organization and is unable to verify the organization's compliance with the following Standard(s) for Charity Accountability: 1 3 6 7 13 14

The Compassionate Friends meets the remaining 11 Standards for Charity Accountability.

Purpose

  • Year, State Incorporated

    1977, IL

  • Also Known As

    Compassionate Friends

  • Stated Purpose

    "to offer support to families grieving the death of a child of any age, from any cause."

Programs

The Compassionate Friends reports that it provides support to bereaved families after the death of a child through a network of over 600 chapters with locations in all 50 states, Washington, DC, Puerto Rico, and Guam.

Total Program Expenses: $710,294

Governance & Staff

  • Chief Executive

    Shari O'Loughlin, Chief Executive Officer

  • Compensation*

    $0

  • Chair of the Board

    Debbie Dullabaun

  • Chair's Profession / Business Affiliation

    Advocate

  • Board Size

    13

  • Paid Staff Size

    4

*2018 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Note: Compensation for Ms. O'Loughlin was not provided by TCF. The organization's previous Executive Director, Debbie Rambis, received $110,000 in compensation in 2018.

Fundraising

Method(s) Used:

Direct mail appeals, Grant proposals, Internet, Invitations to fund raising events

Fundraising costs were 3% of related contributions. (Related contributions, which totaled $868,923, are donations received as a result of fundraising activities.)



Tax Status

Financial

The following information is based on The Compassionate Friends's IRS Form 990 for the year ended December 31, 2018.

Source of Funds
Contributions, gifts, and grants $695,194
Related organizations $112,807
Chapter annual dues $84,240
Fundraising events, net $55,823
National conference $35,781
Sales of inventory, net $18,441
Federated campaigns $5,099
Investment income $155
Loss on sales of assets other than inventory ($14,394)
Total Income $993,146
  • Programs: 71%
  • Administrative: 27%
  • Fundraising: 2%
Total Income $993,146
Program expenses $710,294
Fundraising expenses $24,632
Administrative expenses $270,147
Other expenses $0
Total expenses: $1,005,073
Income in Excess of Expenses $-11,927
Beginning Net Assets $216,257
Other Changes In Net Assets $0
Ending Net Assets $236,183
Total Liabilities $64,864
Total Assets $301,047

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