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Year, State Incorporated
1980, DC
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Also Known As
United Service Organizations
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Affiliates
USO Foundation
USO Council of Georgia, Inc.
Greater Jacksonville Area USO
USO of Hampton Roads and Central VA
USO of Metropolitan New York
USO of Metropolitan Washington-Baltimore
USO of Missouri
USO of North Carolina
USO Northwest
USO of Pioneer Valley
USO of South Texas
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Stated Purpose
"to strengthen America?s military service members by keeping them connected to family, home and country, throughout their service to the nation."
USO reports that it offers programs and services that support the morale, welfare, social and entertainment needs of American service men and women and their families. The organization delivers its programs and services at more than 250 locations in 15 countries and 32 states and territories (132 USO owned and operated locations and more than 89 chartered USO affiliate locations). The organization reports that each center provides programs and services tailored to the needs of the community it supports, whether it be airport centers, family and community centers or Mobile USOs, which reach out to troops in remote and sometimes unstable locations. USO?s programs and services include free internet and e-mail access, transition support, libraries and reading rooms, housing assistance, family crisis counseling, support groups, game rooms, nursery facilities, cultural education, and recreational activities. USO celebrity entertainment tours provide concerts, comedy shows, sports clinics and celebrity handshake tours designed to entertain, lift morale and express the gratitude and support of the American people. Outreach programs to the American public encourage communication of support of service members and their families to address civilian-military drift. These messages of support and appreciation are collected through the USO website and mail and are distributed or displayed at USO locations around the world. Some ($10,995,000 or 6%) of USO's programs are conducted in conjunction with informational materials that include fund raising appeals.
For the year ended December 31, 2019, USO's program expenses were:
| USO centers |
$80,606,000 |
| Communications and public awareness outreach |
$60,245,000 |
| Entertainment |
$29,044,000 |
| Military families and expeditionary programs |
$10,460,000 |
| Transition Programs |
$4,646,000 |
| Total Program Expenses: |
$185,001,000 |
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Chief Executive
J.D. Crouch, CEO and President
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Compensation*
$695,178
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Chair of the Board
General Casey
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Chair's Profession / Business Affiliation
Former Chief of Staff, United States Army
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Board Size
25
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Paid Staff Size
618
*2018 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
Method(s) Used:
Direct mail appeals, Grant proposals, Internet, Invitations to fund raising events, Planned giving arrangements, Print advertisements (newspapers, magazines, etc.), Telephone appeals, Radio, Cause- related marketing (affinity credit cards, consumer product sales, etc.), Television
USO incurred joint costs of $25,959,000 for informational materials and activities that included fund raising materials. Of those costs $10,995,000 was allocated to program expenses, $10,955,000 was allocated to fund raising expenses, and $4,009,000 was allocated to administrative expenses.
Fundraising costs were 12% of related contributions. (Related contributions, which totaled $222,753,000, are donations received as a result of fundraising activities.)
This organization is tax-exempt under section 501(c) (3) of the Internal Revenue Code.It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
The following information is based on USO's audited financial statements - consolidated for the year ended December 31, 2019.
| Source of Funds |
| Contributed materials, facilities and services |
$99,005,000 |
| Direct response |
$64,473,000 |
| Corporate, foundation and individual giving |
$38,114,000 |
| Grants |
$20,712,000 |
| Investment income |
$19,465,000 |
| USO center revenue |
$1,013,000 |
| United Way and CFC |
$436,000 |
| Other income |
$103,000 |
| Total Income |
$243,321,000 |
- Programs: 82%
- Fundraising: 12%
- Administrative: 6%
| Total Income |
$243,321,000 |
| Program expenses |
$185,001,000 |
| Fundraising expenses |
$26,570,000 |
| Administrative expenses |
$14,075,000 |
| Other expenses |
$0 |
| Total expenses: |
$225,646,000 |
| Income in Excess of Expenses |
$17,675,000 |
| Beginning Net Assets |
$183,316,000 |
| Other Changes In Net Assets |
$15,865,000 |
| Ending Net Assets |
$216,856,000 |
| Total Liabilities |
$13,722,000 |
| Total Assets |
$230,578,000 |
Note 1: In the above financial section 'other changes in net assets' refers to excess of assets acquired over liabilities assumed in the acquisition of other charitable organizations.
Note 2: As reported in the organization’s audited financial statements for the year ended December 31, 2019, USO received in-kind donations totaling $99,005,000 in the form of public service announcements ($45,192,000), celebrity entertainment ($25,059,000), center facilities ($17,021,000), and materials and other ($11,733,000).